Using our contact form is often the best way to contact us. We’ll aim to reply to you within 10 working days.
If you need help applying for compensation, or have an urgent enquiry that is not a request for an update on your application, our helpline is open during the following hours:
| Day | Opening Times |
| Monday 22 December | 8.30am to 3pm |
|---|---|
| Tuesday 23 December | 8.30am to 3pm |
| Wednesday 24 December | Closed |
| Thursday 25 December | Closed |
| Friday 26 December | Closed |
| Monday 29 December | 8.30am to 3pm |
| Tuesday 30 December | 8.30am to 3pm |
| Wednesday 31 December | 8.30am to 12.30pm |
| Thursday 1 January | Closed |
| Friday 2 January | Closed |
We will operate with reduced staff numbers through the festive period and this may affect our services.
From Monday 5 January the service will return to the following opening hours:
| Day | Opening Times |
| Monday | 8.30am to 5pm |
|---|---|
| Tuesday | 8.30am to 5pm |
| Wednesday | 8.30am to 3pm |
| Thursday | 8.30am to 5pm |
| Friday | 8.30am to 5pm |
Our online application service will still be available throughout this time.
How to contact CICA
• Telephone: 0300 003 3601
• From outside the UK: +44 20 3684 2517
• Relay UK (if you cannot hear or speak on the phone): 18001 0300 003 3601
• Find out about call charges