Paul Douglas has been appointed as our interim Adjudicator and will be taking over from Helen Megarry who leaves at the end of March.
He brings extensive experience of adjudication and is currently a freelance ombudsman in the financial services sector and an independent investigator for Parliament on conduct and complaints.
Paul will be in post until a permanent Adjudicator is appointed and will play an important role in supporting our office, ensuring there is a consistent service for our customers during this transition.
Work continues to recruit a new permanent Adjudicator.