Department for Business, Innovation and Skills
Statutory consumer body providing advocacy for energy and postal consumers in England, Wales and Scotland; postal consumers in Northern Ireland; and water consumers in Scotland.
Established under Consumer, Estate Agents and Redress Act 2007. Name changed to Consumer Futures from Consumer Focus, April 2013 following transfer of general consumer advocacy functions to the Citizens Advice Service, leaving Consumer Futures as the advocating body for consumers in the Energy and Postal regulated sectors only, funding for which is recovered from the regulators via a levy on the industries. Chair remuneration is on a 3 days per week basis. Of the Government Funding £8,459,000 is recovered from industry.
| Address | Victoria House, Bloomsbury Place, London, WC1A 2EB |
| Phone | 020 7799 7900 |
| contact@consumerfutures.org.uk | |
| Website | http://www.consumerfutures.org.uk/ |
| Chair | Christine Farnish |
| Chief Executive / Secretary | Mike O'Connor stood down end 12/2013. Stephen Dunmore became interim CEO and AO until 31 March 2014 when CF was abolished. |
Please note that we are currently updating the public bodies data, and some information may not be up to date.